Capstone In-Residence Update from Team SGS!

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Capstone Company: SGS
Team Members: Sandra Heimburger, Hao Bin Jack Lai, Ivan Pupavac
Location: Geneva, Switzerland

It has been an amazing and extraordinary journey so far working at the headquarters of SGS in Switzerland, Geneva. SGS is the world’s leading inspection, verification, testing, and certification company. With over 85,000 employees, they operate a network of more than 1,800 offices and laboratories around the world. Throughout the course of our capstone project, we support the development of the business plan for the Travel & Hospitality industry under the Certification and Business Enhancement business line. Thus, we always learn something new every day such as understand what matters to hoteliers and how valuable and important compliance is in the world of hospitality. Alongside with the mentioned core project, we also initiated a feasibility study on possible solutions for the Governments and Institutions business line, supporting tourism industry development for worldwide destinations. We are now aware of what is necessary for a hospitality business to do to improve quality, safety, productivity, and reduce risk in an increasingly regulated world.”